The GEM Awards (Going the Extra Mile) is the NZ Transport Agency's opportunity to recognise and celebrate suppliers who go the extra mile for customer service and safety. There are six award categories.
Find about more about the GEM Awards
Customer Care Culture
Winner: Fulton Hogan
Entry: State Highway 16 Te Atatu interchange
This entry was our winner because it provides conclusive proof that great things can happen and do happen in the customer space when your organisation has a strongly embedded customer service culture.
Customer Care Culture winner 2014: Fulton Hogan
Customer Care Culture winner 2014: Fulton Hogan
Finalists
HEB Construction
Connecting with Communities
Winner: Memorial Park Alliance
Entry: National War Memorial Park and Tunnel
Going the extra mile for the community was the hall mark of this entry and using lots of creativity to engage with them, including a crane naming competition with the school and a providing a container viewing platform for the public.
Connecting with Communities winner 2014: Memorial Park Alliance
Connecting with Communities winner 2014: Memorial Park Alliance
Finalists
HEB Construction
Fulton Hogan Ltd/HEB Alliance
Teaming Up
Winner: HEB/Opus JV
Entry: Marlborough roads network contract
A strong collaborative approach with this entry, with HEB/Opus joint venture with Marlborough Roads. Lots of examples of collaboration, with the team regularly crossing boundaries with other suppliers in their quest to provide a seamless customer journey.
Teaming Up winner 2014: HEB/Opus JV
Teaming Up winner 2014: HEB/Opus JV
Finalists
Opus International Consultants
Well-Connected Alliance
Customer Champion – Team
Winner: Opus International Consultants & Sicon Ferguson
Entry: State Highway 6 Whanganui River Bridge approach reinstatement
This winner showed there is never a bridge too far when it comes to their customers, evidenced by all staff breaking their Christmas holidays to return to work and reopen road and bridge to minimise the disruption to the small town community. For many in this community the work crews were the local heroes that carried the day and delivered for them.
Customer Champion – Team winner 2014: Opus International Consultants & Sicon Ferguson
Finalists
HEB Construction
Fulton Hogan Ltd/HEB Alliance
Keeping Customers Moving
Winner: Fulton Hogan
Entry: State Highway 1 and State Highway 14 intersection upgrade
This project had a strong customer culture component and plenty of customer-focused thinking and solution providing, including reinstating the intersection each night as a result of their alternative pavement design.
Keeping Customers Moving winner 2014: Fulton Hogan
Finalists
Opus International & Sicon Ferguson
Auckland Motorway Alliance
Health and Safety
Winner: Causeway Alliance
Entry: Health and safety culture that drives innovation
This winner was actively innovative and driven by a desire to be the best they could be in the health and safety space. An example of this was the introduction of red and green halogen lamps on their plant to ensure safety for everyone nearby.
Health and Safety winner 2014: Causeway Alliance
Finalists
Opus International & Sicon Ferguson
Memorial Park Alliance
Supreme and Individual awards
Supreme winner: Fulton Hogan
Individual winner: Darren Varcoe
An extraordinary example of going the extra mile in an incredibly pressured situation, while maintaining a remarkable calmness and composure, when others may have wilted. An outstanding individual effort, by a truly outstanding individual, Darren Varcoe.
Individual winner 2014: Darren Varcoe
Individual winner 2014: Darren Varcoe