When we are maintaining and operating our network in each of our 25 Network Management Areas around the country, we do this to minimum criteria for condition and availability. We contract this to consultants and contractors. The different types of contract we use to do this play an important part in ensuring those levels of service are met.
We also closely monitor the cost of this work to determine the point at which more than maintenance is required to meet road users' expectations.
Maintenance and operations
The state highway maintenance process is explained in the Managing maintenance on state highways page. Here, information can be found on the contract framework, specifying and monitoring maintenance.
SAP and CRMS
Information and training documents for the SAP modules and the CRMS are available from the SAP page.