The Transport Agency places strong emphasis on customer care and working with the community. The Well-Connected Alliance make considerable efforts to minimise disruption to local residents and businesses and to ensure people living or working close to our works are kept well informed. The following are the ways we do it.
Community liaison team and Freephone hotline
The project has a dedicated stakeholder and communications team, including two dedicated stakeholder liaison managers who are focused on addressing the concerns of the local community and providing up-to-date project information.
Jocelyn Shaw and Claire Cooney are the people to call if you have any questions, concerns or just feedback about the Waterview Connection project. They can be reached on Freephone 0508 TUNNEL (886635).
Jocelyn Shaw – Communication & Stakeholder Manager
Communications & Stakeholder Manager at the Waterview Connection project is Jocelyn Shaw. Previously the stakeholder liaison manager for the northern construction area, Jocelyn knows our neighbours and their concerns well. In her new role, she will oversee our communication and community involvement for the entire project; she also is the dedicated liaison manager for the southern construction area (Owairaka, New Windsor). To contact Jocelyn email: jocelyn.shaw@wellconnected.co.nz or call 0508 TUNNEL.
Claire Donnelly -Cooney - Liaison Manager
Claire is the Stakeholder Liaison Manager for the northern construction area (Waterview and Pt Chevalier) she works closely works with these communities to ensure they receive timely information about construction impacts and their issues are addressed. To contact Claire email: Claire.donnelly@wellconnected.co.nz orclaire.cooney@wellconnected.co.nz or call 0508 TUNNEL.
The rest of the Communications and Stakeholder team are communications professionals who put together the project updates, manage the social media, media and develop the information that you receive or see out in public spaces. If you’ve any feedback on the presentation or content of available information, please feel free to contact either team of Ewart Barnsley (the Transport Agency’s PR Manager to the project) or Justis Kamu (Communications Advisor) at info@wellconnected.co.nz
Construction updates and information boards
We distribute Project updates via letter box drop to residents in the project vicinity, and we email out to thousand more who live all over New Zealand. These newsletters provide information on what is going on in the project and upcoming activities such a road closures, night works or community events. If you don’t receive these updates and would like to, please contact Jusits.Kamu@wellconnected.co.nz
This website and elsewhere online
All information and updates relating to the project are available on this website, which is updated as the project proceeds. We also have our own YouTube Channel called WCnow for those interested in viewing video footage. Also, our tunnel boring machine Alice, as her own Facebook page: www.facebook.com/AliceTBM . We also have a live twitter feed https://twitter.com/wcnow and Instagram: AliceTBM
Community Liaison Group (CLG)
Representatives of local educational, iwi, heritage, environmental, housing and business communities meet every three months with members of the projects construction team, urban designers and Auckland Council.
The Community Liaison Group has two key roles;
- To ensure that community interests are not only protected through the construction process, but are appropriately recognised through the urban design and landscaping packages that are so integral to the overall project scope.
- To assist in facilitating a two-way flow of information between the project and all sectors of the surrounding communities, so that construction impacts and community safety can be better managed.
CLG Meeting Schedule
| Date | Location | Expected Agenda Items |
|---|---|---|
Tuesday 10 March 2015 | Various locations | Construction Updates |
Tuesday 9 June 2015 | ||
Tuesday 15 September 2015 | ||
Tuesday 15 December 2015 | ||
Tuesday 8 March 2016 | ||
Tuesday 14 March 2016 | ||
Tuesday 13 September 2016 | ||
Tuesday 13 December 2016 |
Drop-in information centres
Places you can go for information or to talk to someone from the project are:
Alliance offices
150 Stoddard Road
Owairaka
Open weekdays 8am to 4pm
Waterview Coffee Project
29 Daventry Street, Waterview
Open Thursdays 9am -10am plus every third Saturday of the month.
Viewing points
Southern works
110 Methuen Road (New Windsor)
Northern works
Herdman Street (Waterview) or pedestrian overbridge at Great North Road motorway interchange
Contact
For more information contact 0508 TUNNEL or email info@wellconnected.co.nz .